This is a happy case where the customer has enough points to purchase a coupon that is still in supply so the result is a new offer in their digital wallet. Customer Loyalty App returns success to Middleware 5.

Middleware sends POST coupon/purchase to Customer Loyalty 4. The mobile app is the customer touchpoint, the middleware is a software commonly used for API orchestration, and the customer loyalty app is the new platform that we’re integrating with.įor the customer loyalty app, we have the following API for purchasing coupon: POST coupon/purchase (required: customer_id, coupon_id)Ĭustomer_id and coupon_id are required since the customer loyalty app needs to know who is purchasing what coupon. For this sample scenario, we will reference the following systems Let’s explore this use case with a sequence diagram. However, for the purposes of this article, let’s zoom in on step 4) buy coupon with points. Buy coupon with pointsĪs simple as it may seem, there’s actually a lot happening behind the scenes and each step can have its own sequence diagram.

Referring back to our use case of mobile app customers buying coupon with points, let’s write down the typical flow for what this activity might look like from start to finish.

That’s it! Of course we can add more dimensions to it, but let’s keep it simple for now. The basic building blocks for creating sequence diagrams consists of words, arrows, and system objects.

Sequence diagram online